3 My company is planning to move to new offi ce space.
Where will which desk be placed? What separation walls will be put up? Where are
which connections (electric power, phone, etc.)? The impact of the large number
of decisions we have to make will truly emerge in the use phase. Are the fl oor sockets
really where we need them? Subsequent changes may be hard or impossible.
A problem-solving cycle describes the way from when a problem emerges to
its solution. Its rough structure is composed of three steps that are to be traversed
not only linearly, but also with feedback:
1. Describing the current situation and formulating the goal to be achieved.
2. Working out solution options.
3. Selecting the best solution.
What sounds so simple and intuitive is not always experienced as such in practice.
For example, it often happens that Point 1 is omitted, or only one single solution
is considered in Point 2. The approach discussed in this book begins with
the formulation of a goal??”the development of a system??”(Section 2.1). The analysis
and the design of the system in a model support us in viewing several different
variants so that the optimal solution can be selected (see also Section 2.
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