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These stakeholders had an enormous interest in their claims and put forward
certain requirements (that were fiercely fought for in the gold digger times).
2.2 Determining Requirements
36 CHAPTER 2 The Pragmatic SYSMOD Approach
Table 2.4 Stakeholders (selection)
Stakeholder Priority (1??“4) Comments/Interests
Customer 1 Wants easy and comfortable access to a car
and low prices.
Reservation system 2 Requires interface to the on-board computer.
Car manufacturer 1 The on-board computer must control the
central locking system and the drive-away
protection, and collect mileage information.
Cellular
communication
vendor
1 The on-board computer and the reservation
system will presumably communicate via
SMS. Both speed and availability must be
ensured.
Insurance company 1 Is break-in protection coverage for the
on-board computer suffi cient?
Car service 2 Installation, maintenance, and confi guration
of the on-board computer.
SpeedyCar call
center
2 Handles customer enquiries with regard to
the on-board computer ??™ s operation.


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