The AA must be associated with a dial plan too. These are the only two
required parameters to create an AutoAttendant:
New-UMAutoAttendant -Name PilotAA -UMDialPlan test.
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Now this newly created dial plan will not work until it is enabled. It can either be set during the
New-UMAutoAttendant creation by setting Status to enabled or enabled by using the
Enable-UMAutoAttendant:
Enable-UMAutoAttendant -Identity PilotAA
The AutoAttendant has these main feature groups: business hours parameters, after hour parameters,
and dial plan related parameters. The first two have all new parameters, and the dial plan has several
features that are also listed in the UM dial plan.
Within the business hours parameters, the options available can be broken down further into four
categories: custom prompts, key mapping, hours, and operator. If custom prompts are needed they will
have to be in .wav file format. This is a requirement for all audio files within UM. Two parameters are
necessary to enable custom prompts: BusinessHoursMainMenuCustomPromptEnabled and
BusinessHoursMainMenuCustomPromptFilename . The first parameter expects a Boolean value. The
second parameter is the location on the server where the .wav file resides. Once these two parameters
are used with the Set-UMAutoAttendant cmdlet, during business hours, users will hear the new
prompts that were just deployed.
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