To set the business hours key mapping, the map must first be created with the BusinessHoursKeyMapping
parameter and then enabled with the BusinessHoursKeyMappingEnabled parameter. The business hours
key mapping parameter is a multi - valued property that has three different ways to use it:
??‘ ??? < key > , < name > , < extension > ,,[promptFileName],[asrPhrase]???
??‘ ??? < key > , < name > ,, < autoAttendantName > ,[promptFileName],[asrPhrase]???
??‘ ??? < key > , < name > ,,, < promptFileName > ,[asrPhrase]???
The key value is a 1 ??“ 9 number. This value is what the user presses when presented with this option. Zero
is not used because it is reserved for the operator. Name is used for the logical grouping of the key. For
example: ??? For sales press 1. ??? The extension is the actual number for the user or the hunt group that will
be dialed when the user presses the key. Prompt filename is the recorded .wav file for this key/name/
extension set, and is optional in the first two, but required in the third. An ASR phrase is the automated
speech recognition that a user can speak in lieu of pressing they corresponding key. To use the speech
recognition feature, SpeechEnabled needs to be set to $true . Now that the key mapping has been
generated, it must be enabled. To accomplish this, add the BusinessHoursKeyMappingEnabled $true
to the Set-UMAutoAttendant cmdlet.
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