Like all greetings and prompts for UM, the business hours greeting can be modified to play a custom
WAV file. There are two parameters needed to use the business hours greeting. The first sets the WAV
file location, BusinessHoursWelcomeGreetingFilename , and the second enables/disables it,
BusinessHoursWelcomeGreetingEnabled . The latter is a true/false Boolean value.
The last order of business for business hours is to decide whether to allow call transfer to
the operator for service. By default this value is set to false. To enable this feature use
BusinessHoursTransferToOperatorEnabled to set the value to $true. Some AutoAttendants
may not want users to escape the call to the operator and keep them confined to the key mapping that
was previously created. This setting only applies to the AutoAttendant, and not to the UM mailbox
policy.
The after hours section uses the same of parameters that Set-UMAutoAttendant uses, but instead of all
the parameters being prefaced with BusinessHours , they are replaced with AfterHours . The exact
parameters are listed here:
??‘ AfterHoursKeyMapping
??‘ AfterHoursKeyMappingEnabled
??‘ AfterHoursMainMenuCustomPromptEnabled
??‘ AfterHoursTransferToOperatorEnabled
??‘ AfterHoursWelcomeGreetingEnabled
??‘ AfterHoursWelcomeGreetingFilename
Many of the features that are in the dial plan are also available for the AutoAttendant.
Pages:
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422