Zend Framework in Action

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Rob Allen, Nick Lo, and Steven Brown

"Zend Framework in Action"

What we have decided to do is send an email to the submitter that notifies them of the support ticket
number, includes the body of their submission, gives a brief description of what will happen next and then
thanks them. Listing 9.8 shows the plain text version.
Listing 9.8: The plain text version of the support ticket submitter email in text-email.phtml
Hello name; ?>,
Your support ticket number is id; ?>
Your message was:
body; ?>
We will attend to this issue as soon as possible and if we have any further questions will
contact you. You will be sent a notification email when this issue is updated.
Licensed to Menshu You
Zend Framework in Action (Ch010) Manning Publications Co. 12
Thanks for helping us improve Places,
The Places Support team.
Unless you??™ve jumped straight into this chapter, that should look very familiar by now as it is much the
same as the view scripts you??™ll have seen in previous chapters, although the HTML version in listing 9.10 is
probably even more so.
Listing 9.10: The HTML version of the support ticket submitter email in html-email.phtml

Hello name; ?>,

Your support ticket number is id; ?>

Your message was:

body_formatted; ?>

We will attend to this issue as soon as possible and if we have any further questions will
contact you.

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Rob Allen, Nick Lo, and Steven Brown

"Zend Framework in Action"